Q. Why can't I fax or email my order anymore?

A. You can order by email, please email your credit card details at the same time, almost every error occurs in the transcription process from fax to computer, by receiving your information electronically we simply cut and paste what you send to us.

Q. Why doesn’t MedalBox wholesale?

A. 2 reasons, The margin on the box has intentionally been kept to a minimum and if a third party were to involved and had to make a profit the MedalBoxes would be too expensive. Secondly we need to deal direct with the client in some cases we have had to to make up to 10 alterations to the artwork in order to get the layout to clients satisfaction, going through a third party is time confusing and leads to errors, especially when they don't have a military background.

Q. I have just recieved my box and the design seems to be to one side?

A. The artwork has been positioned mathematically central left to right, occasionally we will over ride this for aesthetic reasons, but never more than 1 or 2 mm, in some instances such as the RAAF crest the emblem is not perfectly symmetrical and this can allow for it, other times combinations of crests will cause the same effect, it could also be due to the grain of the timber. We will adjust the artwork up or down on the box for aesthetic reasons as we deem fit.

Q. Can I have a box made out of other timbers?

A. Yes, but you need to supply the wood, allow several months for the next production run and be prepared to pay significantly more for the end product.

Q. Will the boxes hold medals from other countries?

A. Commonwealth countries generally have the same protocols regarding the wearing of medals so in these instances there shouldn't be a problem, other countries will differ, and you would need to check the measurements to ensure they fit.

Q. Can you engrave other emblems such military association?

A. Yes, also overseas counties but you need to supply the artwork; we require a Black and white EPS or PDF, file or Vector file.

Q. Can you court mount medals?

A. No, you need to contact a Military Antiques Dealer such as John Burridge http://www.jbma.com.au/ the family have been in the business for almost 40 years, they can also supply replica medals, miniatures and other military paraphernalia.

Q. Can you frame my Granddads medals?

A. No, it's not something we believe most recipients would want, you might feel comfortable in framing Granddads medals but when they get passed on they might just be put down the shed.

Q. Do you use recycled timber?

A No, we have health and safety concerns about the previous use the timber might have been used for, it might have had asbestos nailed to it, or been painted in lead based paint. It could also house hidden or broken nails or screws which can damage machinery blades.